Steve points out issues in customer service and manufacturing and gets promoted for it. Tom pointed out those same problems last week and gets poor performance reviews and was put on probation once.
Tom said to his supervisor, “I can’t believe anyone is so stupid that they let this happen. What kind of idiots are running this company?” His supervisor would need to be non-human to take criticism like that without getting offended.
Steve went a little easier. “I think we can save time and money if we make a few changes here. Should I go talk to the supervisor in that department to see if he thinks this would make sense?” Somehow, Steve got lauded when Tom got spurned.
A Business Engine
An engine needs fuel, but if you let it run forever, you’ll burn out the engine without grease. If you want to destroy it faster, add sand.
Grumpy, accusatory people make the people around them grumpy. The best workers are happy to be there. They’re more productive and get work done. People who want to be at work function similarly to the grumps. They make the people around them want to be there.
Watch your attitude when it comes to problems. Are you adding sand or grease to the problem? Which is more likely to get you a raise or promotion?
Something To Do Today
Check to make sure all the improvements you started are in your job journal. Make estimates of how much money or time you’ve saved. Things like this show why you deserve a raise, and look great on a resume.