Category Archives: Negotiating

Patience gets you paid what you’re worth.

Henry accepted 30% more salary for a job than he was initially offered. Acme Corp. ended up paying 30% more. (Yes, the story is true, the names are changed.) Five factors affected it. I mentioned four of them yesterday.

The five factors are:

  • The company’s finances 
  • The other people available for the job 
  • The resume 
  • The interview 
  • Patience

Here’s how it happened.

Acme is doing well financially. Unfortunately finding highly skilled people for the job is difficult. Mediocre people earn Acme half the profit that a highly skilled person earns them. The resume proved that Henry was one of the top people in the country. The interview confirmed it. The initial offer was flat out rejected by Henry. Acme looked around for weeks and couldn’t find anyone of that caliber. In the meantime Acme was being hurt by waiting to fill the position. Acme and Henry got together again and came to an agreement.

A very important step was proving how much Henry was worth. First we used the resume, then the interview. The resume gave absolute, ironclad, irrefutable proof that Henry was one of the best in the country. We gave verifiable production numbers as well as comparisons to everyone else in his old company. 

In the interview the figures were repeated. Henry also interviews extremely well.

Last of all, Henry rejected a low offer. He waited without being offended. After a few weeks it became obvious the company made a mistake. Henry got his offer at a number he deserved.

You need to make a list of things you have accomplished that prove how much you can be worth to your next company. If you absolutely prove you will be worth twice what anyone else is, you too will get a lot more money. 

The next article is about how to radically increase your interview effectiveness. I’ll give you three things you can do to prepare for interviews. Things that could get you 10% more money.

Something to do today

Can you prove how much you are worth to your company? How many customers did you bring in or save? How much profit did you generate? How much money did you save the company? 

Make a list.

What the companies are really willing to pay you

You have interviewed with five people at the company. Your references have been checked. The background and drug checks came in clean. Your recruiter has more negotiating skills in his pinky than the whole management chain in that company put together. Now to see how much money you will be paid for the job. 

There is an upper limit you won’t get past. It may be the first offer you hear. It may be reached after a week of haggling. There absolutely is an upper limit. The best negotiator cannot get you more money than that limit. That limit was more than 50% more than the listed salary range for one position I’ve seen. But there is still a limit.

What are the factors that set the limit?

  • The company’s finances
  • The other people available for the job
  • Your resume
  • Your interview

That’s it. The first two are very complex, but you can’t do anything about them. The last two are closely related. Your resume and your interview work together to show possibilities. They show how you might affect company finances. They allow you to be compared to those other people.

The next two blog posts will deal with what information you need to get to your future bosses, and how to radically increase your interview effectiveness. They are about how to get that 10% more.

Something to do today

Make a list of the topics covered in your last job interview. Tomorrow we’ll see if you covered the most important information.

Salary negotiations shouldn’t be poker

Some people object to my open and honest style of negotiating. They tell me that Texas Hold ’em is the ultimate negotiating style. 

Someone starts out feeling like they pulled off a quick trick on the other guy. What’s next? Do you want to pull another trick? Stick it to them again? Bluff them? Intimidate them?

Do you really want to start a job with those attributes pinned to your shirt?

In this salary poker game you have some cards only you can see. You share some more cards with all the players. You put on a personality at the table. You try to look as harmless or intimidating as possible. When you get your cards you do your best to give small signals of fear, lust, greed or anger. You design your signals to trick your competition into doing something foolish. If you have a great hand you try to appear weak so others will bet stupidly high. If your hand is weak you consider bluffing and making others think you are much stronger. Or you fold and stop betting. You wait for a better hand. 

In poker there is only one winner. You are out to defeat everyone else and amass all the chips. It is a game for the proud, powerful, greedy, deceptive and analytical folks. Sure, it can be played for penny ante with friends, but that is not how the game of legends is played. 

I don’t gamble. I don’t like tricking the other guy. I put all my cards on the table and try to figure out what will work best for everyone. 

Remember, the way you negotiate is the way you will be perceived by your new boss. Do you want to come in as a poker player who always hides his cards, bluffs when he can and goes for all the chips? Or do you want to come in as a team player? 

 Place your bets and play your cards.

 Something to do today

Time to write your accomplishments for the week and month in your job journal. Make a report for your boss that gives him all the information he needs for his reports to his boss.

Negotiating salary and perks at a new job

Negotiating is the art of getting what you want while giving away what you want less. 

A good recruiter can help you negotiate. He can find out all the details before the offer is given to you and get important problems fixed. He can give away the things you care less about. He can negotiate for you before the final offer is put on the table. A good recruiter can put pressure on a company that you will never see. If you have a recruiter, be blunt and honest with him. Don’t lie and say I need $80,000 when you are hoping for $60,000. Tell the recruiter the truth. Then accept or reject an offer based on its merits, not on your greed for more.

Shaking Hands, Handshake, Skyline, City, Hands, Welcome

If you don’t have a recruiter, you have to do exactly the same thing, only directly with someone at the company. 

  • Find out all the details 
  • Talk about details before a final offer is on the table
  • Give away the things you care about less for the things you want the most
  • Pressure. Let them know your priorities and what will make you walk away
  • Be blunt and honest
  • Tell them what you really want
  • Accept or reject an offer on its merits, not greed

Every one of those points is about communication. Negotiating a salary is about communicating. Go at it with the desire to understand and inform and you will come out ahead. If you go in with a desire to pillage, you will lose.

Something to do today
Get the book, How To Win Friends And Influence People. It may be the best practical book on communicating that was ever written. If you’re feeling a bit short on time, get it as an audiobook to listen to on your commute.

Negotiating a salary at a new job – first interview

“Will you work for minimum wage?”

Not a winning question when negotiating salary with an engineer.

“Give me all your money!”

Probably not a wise gambit for any job interview.

At some point in your job exploration the question of money has to come up.  Asking a recruiter what the job pays is fine.  Asking what your pay will be in a phone or first interview is a mistake.  They may have been given strict instructions to only mention $50,000, but have been told that they can go to $60,000 for the right candidate.  That happens all the time.

Timing is critical. Don’t negotiate salary, vacation or perks until they love you and are sure they want to hire you. You have no leverage for negotiations until you are the final candidate.

Money, Profit, Finance, Business, Return, Yield

When THEY ask you how much you must make to switch jobs, THEY are nervous.  So are you.  Here is an answer that works.  It doesn’t get you eliminated for asking for too much.  You won’t get paid too little for being too meek.  It leaves room for negotiating.  It gives them the information they need to make you a good offer.

The answer has 3 steps:

  1. the compliment
  2. the money
  3. the rules.

First the compliment.  This job and your company interest me.  I’d like to go to work for you.

Now the money.  Last year I earned a total of $70,000 and just had a raise to $73,000.

Finally the rules.  I certainly wouldn’t want to earn less.  I would like to be able to entertain your best offer.

This works for minimum wage jobs and CEO salaries.  If they ask a second time, tell them the same thing.  Let them know that you feel it is the company’s job to make an offer, not yours.  You just tell them the facts about what you are earning.  That’s all.  You can negotiate AFTER they have decided to make you an offer.  Then you will have some leverage.

How to think about salary – do this.

Write down three numbers.

First, what are you earning now?  Obviously you would take your current job for that much money.  You did.

Second, what do you really think you would be paid in a good but realistic situation if you switched jobs next month?  It should be a raise.

Third, if the ideal job came along, with you doing, learning and being exactly what you really want, with a great company and future, what is the least you would take to go there?  Is it a drop in pay?

You now have three different numbers you would work for.  So why should you demand to know what a job will pay before you find out which of the three possibilities it is?

How to be persistent with your job hunt

Kids can be a practically irresistible force. I have 10 children. Usually I can resist them. Not always. Sometimes they have to admit defeat, but with kids they don’t admit defeat till they have exhausted every avenue towards success. Here’s how they win.

  1. Be totally, irresistibly, and eternally committed to a world changing idea
  2. Jump up and down with enthusiasm
  3. “No” means not now
  4. “Not now” means try again in 5 minutes
  5. Laugh, smile and tickle your dad
  6. Run around and get all the other kids excited out of their minds
  7. Ask dad for help to figure out how to do it
  8. Cry if dad is not listening
  9. See if you can turn it into a school project
  10. Ask mom to talk to dad about it
  11. Bring a partially completed task to dad to be fixed
  12. Change your plans and try again in an hour
  13. A small explosion in the yard will get dad’s attention
  14. Make it a game

Kids win because they are too excited to accept defeat. They are willing to try every possible way around an obstacle. When I am the obstacle and they are really really determined, they know they can win.

Is there a job you really really want? Why not job hunt like a kid?

Something to do today

Take a pen and paper and translate each of those 14 things into something you can use for job hunting or working for a promotion in real life.

Using friends and relatives to help get a job

To stop a giant cockroach from leaving the earth, one of the heroes in Men In Black steps on some earth sized bugs. They are relatives of the big one. The giant one comes back down and “engages” the hero. “Hiring managers are like giant cockroaches. They just want to hide in their offices and get away from you.” 

If you can get a relative, friend or recruiter to help you, you multiply your chances of getting a job instead of a rejection from that hiring manager.

Let’s start the way we did in the last article. First, make sure you want the job and that you are a decent fit. You can only use friends and relatives two or three times. They are the big guns to use when you really are well qualified and motivated. If you are not qualified for the job, just send a resume through Indeed or ZipRecruiter. That way it only takes you 10 seconds to send it and the computer will delete it for them. Relatives and friends are too important to overuse. A recruiter won’t let you overuse them, so use recruiters as heavily as you can.

Once you identify the job you would be excellent for, you need to figure out a plan of attack. 

First: who really respects you that can help? A recruiter who respects you is a much better reference than a brother who thinks you would bomb. The person who you know directly will hand your resume to someone you don’t know. The enthusiasm that is passed on with your resume is the big advantage you get from a friend, relative, or recruiter handing over your resume.

Second: figure out the final target who will be given your resume. Particularly if your friend works there or is a recruiter, they will have several options. If possible, have them give it directly to the hiring manager or their boss. If you cannot get it directly to someone making the decision, figure out who else it will be given to. Just handing your resume to the HR department may do nothing for you in a huge company.

Third: follow up. If you know the hiring manager or their boss got your resume, give them a quick call to verify they got it and see if they have any questions. You may only get their secretary, but you can still ask them if they have any questions. This is where you can reinforce your advantage. If a recruiter handed in your resume, ask the recruiter to follow up, and then you can follow up with the recruiter to ask what the manager thought. 

Using a friend, relative or recruiter can get your resume put on the top of the pile of applicants. It will not guarantee you a job, but it will sure help you get an interview. 

Use friends, relatives, and recruiters when you are prepared and the stakes are high. That is the best way to get a hiring manager’s attention.

Something to do today

Networking time. Identify the 5 companies and jobs you best fit and most want to fill. Start asking people you know, who they know who works there. You can invite that stranger to lunch with a friend. Scary? That’s okay. Invite them out to lunch anyway. With the friend along it will be more comfortable.

How to engage the hiring manager in a conversation

How to engage the hiring manager in a conversation

The heroes in Men In Black have to stop a giant cockroach from leaving the earth. If it leaves, the earth will be destroyed. They are able to engage it in a conversation, sort of. They find out what is interesting enough to get the cockroach to come down and interact with (try to kill) them. 

Hiring managers are like giant cockroaches. They just want to hide in their offices and get away from you.” If you can engage the manager or their assistant in a conversation you will multiply your chances of getting an interview or a job. Here is how you do it:

First, make sure you want the job and that you are a decent fit. The Men In Black were the guys in charge of saving the earth. They were motivated and had the tools, they just had to figure out how to do it. If you are qualified to become a computer technician, audit manager or director of international sales, engage the hiring manager in a conversation. If you are not qualified for the job, just send him a resume through Indeed or ZipRecruiter. That way it only takes you 10 seconds to send it and the computer will automatically delete it for them. Conversation only works if you really want the job and really are qualified.

Now, write down the titles the hiring manager may have. Then call up the company and ask for that person. You may get through to him or you may get routed to someone else. If you get routed to someone else ask, “Are you helping (title) find the person for (job name)?” Push your way through until you get to someone who actually is helping him find a new employee. It doesn’t matter if it is them, the HR department or a receptionist. It has to be someone directly involved with the hiring process for that particular job.

When you get to the right person, say, “You are looking for a (job name). What has been the hardest thing for you to find in the right person?” Then wait. Engage them in a discussion of what they are having a hard time finding in a new hire. Make sure and ask, “Is there anything else you have a hard time finding?” Ask that last question again and again. Probe their answers. Find out what the problem is that they have to solve. 

Another good question is, “For the (job name), what is causing you to throw away most of the resumes that you get?” Then probe that too. Add, “Is there anything else?” Listen. Ask more questions. Find out what can disqualify you.

Be helpful. If you find out you are the wrong person, offer to tell someone else who is qualified about the job. If you are the right person say, “I really fit that job, what is your email address so that I can send you my resume directly?” You have a 50-50 chance of getting their direct email address, and that will get your resume right on top of the pile. If you really are qualified, that is a great place to be. And you get there by engaging them in a conversation. 

Don’t forget to specifically change your resume and cover letter to match their needs. Then call up an hour later and ask, “Did you get my resume? What more do you need to know?” You may just end up having a phone interview right then and there.

That is how you get a hiring manager to talk to you.

Something to do today

Make a list of a few jobs that you really want and are qualified for that you have not already interviewed for. Whether or not your resume has been sent in, call them up and try this out. Change your resume after your conversation and highlight things you didn’t know were so important. You just may get that job.

Using the right words to catch the hiring manager’s attention

In the last article I talked about how hiring managers are NOT God. I even went as far to say, “Hiring managers are like giant cockroaches. They just want to hide in their offices and get away from you. You are a waste of their time unless you tell them something that proves they need you. They would rather have their receptionist shred your resume than take the time to talk to you.”

The hiring manager is not God. They are a giant cockroach. 

You cannot assume that a hiring manager will glean 4 key words and 2 key points out of a 3 page resume. You get no points for length and thoroughness. You get no points for briefness. You get points, or an interview, for saying the key words and phrases that the hiring manager wants to hear. If you don’t shout those key words and phrases, the manager’s receptionist will shred your resume. Then the cockroach, the hiring manager, can hide in their office where you can’t get to them.

To find the right words and phrases you need to do some forensic language work. Like a crime scene investigator. Take 3 or 4 job listings on Indeed or ZipRecruiter for different jobs with the same company. Place them all side by side. Highlight all the phrases that are identical. Identify the stuff the human resources department puts around the description the hiring manager wrote. That fluff may possibly be necessary to get you past the HR department, but it won’t get you a job. 

Now take your blue highlighter. Mark every misused acronym, word, technical term or technical phrase. Those are the words the HR person didn’t understand. They could very well be critical. You need to have an exact match on those words in your resume.

Continue marking with an orange highlighter. Again look for all the technical terms and acronyms. Mark them all. The orange words are the most likely to be used by a computer or receptionist to screen out resumes. 

Finally, go back over the resume with a pink highlighter. Mark the skills that are the most difficult to find. What are the things in the ad that everyone wants and nobody has?

I bet those ads look terrible. That’s good. It means you have taken the time to study the exact words that will get you an interview. You need to include those words and technical phrases in your resume. They will force the screener to pass your resume on to the hiring manager. He will have to call you in order to see if you can do the job. You will prevent him from closing his door and hiding from you. 

Something to do today

Get some highlighters and go through ads on the internet. Find the really key words and phrases. Alter your resume before you send it out. Make it so they cannot miss the things that are important to them.

Demand attention from the hiring manager

A giant cockroach steals the hero’s gun and swallows it, So the hero taunts the cockroach until it eats him. A few minutes later the cockroach explodes and our hero is standing there holding the huge gun the monster ate a few minutes before. Men In Black was a lot of fun. In that case the only way to save the world was to survive in the stomach of a giant bug.

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There has to be at least 5 great job hunting analogies there. Create your own, then read mine. I bet mine is different.

The giant bug wants nothing more than to get into its spaceship and get away. Of course the earth will be destroyed if it gets away, but that is not the bug’s problem. The two puny humans must do everything they can to keep it from leaving. They taunt it, harass it, insult it, and step on small earthly cockroaches (relatives and friends) to get it to delay its departure. They figure out what the bug can’t ignore and get it to come back and deal with them.

Hiring managers are like giant cockroaches. They just want to hide in their offices and get away from you. You are a waste of their time unless you tell them something that proves they need you. They would rather have their receptionist shred your resume than take the time to talk to you. Take three lessons from the way the Men In Black fought the giant bug:

  1. You have to find the right words
  2. You have to engage them in conversation
  3. A relative or friend may be able to get them to talk to you

Over the next three articles I will show you how to do each of these things. The giant cockroach, the hiring manager, will give you all the hints you need. I’ll show you what those hints are.

Something to do today

What do you need to do to get a hiring manager to need to talk to you?