I’m almost a broken record here. You can serve the consumer better than anyone else in existence and no one will notice. People notice numbers because it quantifies how good they were.
What have you done that a customer is willing to pay for? What did you do that went beyond those expectations?
Big killer: what did your company get out of it?
Customer service is great, but you have to be able to show what it did for the company.
- It kept a customer around that was considering leaving
- It got a customer to recommend the company, getting new clients
- It got a customer to increase their spending with the company
- You were able to charge more for the service
- Cut down wait time for customers (increasing worker efficiency)
These are just a few. Make sure you attach a specific numeric value to each of these. Exact numbers catch eyes on resumes. If you started a change in the company that led to any of those, include that as well. Take credit.
Whenever you make a change or improvement, record it. When there’s a problem, write down how you fixed or improved the situation. Even if you’re only following what others suggest, take credit.
Something To Do Today
In your job journal, track screw ups and how you improved service. Report it to your boss.
By the way, have you been giving reports to your boss? Go back over last week and write a report of how well you did and turn it in. Now do that every week. Your boss will appreciate getting information he can use to show how well his team is doing.